| General
Information |
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| Q: |
Where can I place a bet? |
| A: |
You can buy the full range of Sports Toto Malaysia products (Toto 4D, Toto 5D, Toto 6D, Toto 6/42 Jackpot, Super Toto 6/49 and Mega Toto 6/52) at any of the Sports Toto Malaysia outlets in Malaysia. |
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| Q: |
What are your operating hours? |
| A: |
The Claims Department at Sports Toto Malaysia head office located at Berjaya Times Square,
Level 13 - 01, No. 1, Jalan Imbi , 55100 Kuala Lumpur is open at the following times: |
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Monday, Tuesday, Wednesday and Friday : between 09:00am - 5.30pm
Thursday : between 09:00am - 3:00pm
Saturday : between 09:00am - 1:00pm
Sunday & Public holidays: Closed |
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Sports Toto Malaysia outlets operate daily from 08:00am to 7:00pm with the
exception of Monday and Thursday, whereby, most outlets would operate on Monday
from 08:00am-6:00pm and on Thursday from 08:00am - 3:00pm. |
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Monday : between 08:00am - 6.00pm
Thursday : between 08:00am - 3:00pm
Tuesday, Wednesday, Friday, Saturday & Sunday : between 08:00am - 7:00pm |
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| Q: |
What is the minimum age limit for buying Toto tickets? |
| A: |
You must be at least 21 years old. |
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| Q: |
How do I apply to be a Sports Toto Malaysia agent? |
| A: |
All issuance of new licenses have been frozen by the Malaysian authorities and therefore we are unable to process or entertain any new agency application. |
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| Q: |
What is the earliest and latest time for placing a bet on a current draw? |
| A: |
The earliest time to place a bet on a particular draw is three draws in advance and the latest time to place a bet on a current draw is 7.00 pm sharp on draw day. |
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| Draws |
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| Q: |
When and where are the draws held? |
| A: |
Sports Toto draws are held on Wednesday, Saturday and Sunday at 7:00pm sharp at our permanent draw venue located at |
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Berjaya Times Square
Level 13 - 01,
Jalan Imbi ,
55100 Kuala Lumpur |
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| Q: |
Are the draws open to the public? |
| A: |
The draws are open to members of the public who are 21 years and above. Admission
is free. |
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| Q: |
Can I participate in the draw? |
| A: |
You are welcome to participate in the Sports Toto draw. You must be 21 years and above,
a Malaysian citizen or Permanent Resident. |
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| Results |
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| Q: |
Where and
how soon can I obtain the latest draw results? |
| A: |
Watch the numbers being drawn live over the Internet here http://www.sportstoto.com.my
after 7:15pm on each draw day.
However, you will need to click on "Refresh" periodically to obtain the updated results as the numbers are drawn between
7:15pm to 8:00pm.
You can also obtain Toto Draw Live Results on Mobile via WAP/GPRS from 7:15pm to 8:00pm on each draw day. Go to http://www.result.com.my/totolive for more information.
Alternatively, you can also check the draw results through the following media : |
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· Check the television's Infonet (pages 434 to 436) after 9:00pm on draw day
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· Check the evening newspapers on the day of the draw
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· Check our latest draw results via SMS from our partners here   http://www.sportstoto.com.my/m_info/sms.htm
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· Subscribe to Sports Toto's free e-Results notification through e-mail
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· The draw results can also be found in most newspapers and at Sports Toto Malaysia outlets the day    after the draw.
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| Q: |
Can I still get past draw results? |
| A: |
You
can check the past results here http://www.sportstoto.com.my/g_past_results/main.asp
(results since 1992 are available).
You can also obtain past results on Mobile via WAP/GPRS. Go to http://www.result.com.my/totolive for more information.
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| Q: |
Can I get the past winning statistics for Toto games? |
| A: |
You can check the past winning statistics of Toto games and your favourite numbers at the
following respective sites :
Toto 4D :
http://www.sportstoto.com.my/g_statistic/main.asp
Toto 5D : http://www.sportstoto.com.my/g_statistic/stat_5d.asp
Toto 6D : http://www.sportstoto.com.my/g_statistic/stat_6d.asp
Toto 4/49 : http://www.sportstoto.com.my/g_statistic/stat_4_49.asp
Toto 6/42 Jackpot : http://www.sportstoto.com.my/g_statistic/stat_6_42.asp
Super Toto 6/49 : http://www.sportstoto.com.my/g_statistic/stat_6_49.asp |
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| Prizes |
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| Q: |
How soon can I claim my prize after each draw? |
| A: |
You can claim your prize the day after the draw. |
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| Q: |
How do I claim my prize? |
| A: |
You can claim your prize at any Sports Toto Malaysia outlets and at the head office of
Sports Toto Malaysia. |
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| Q: |
What identification must I produce to claim my prize? |
| A: |
You must present the winning ticket and one of the following documents :
your identity card or passport. |
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| Q: |
How long do I have to claim my prize? |
| A: |
Prizes can be claimed within 180 days from the date of the relevant draw. Winnings
that remain unclaimed after 180 days shall be forwarded to the Ministry of Finance. |
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| Q: |
Are prizes paid in cash or
cheque? |
| A: |
Prizes of up to RM10,000 will be paid in cash at any Sports Toto Malaysia outlet. At the
Sports Toto Malaysia head office at Berjaya Times Square, prizes of up to RM3,000 are
paid in cash while larger amounts are by cheque. |
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| Q: |
Will my prize money be taxed? |
| A: |
No, your winnings are not taxable. |
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| Care
Of Ticket |
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| Q: |
How should I take care of my tickets? |
| A: |
It is very important that you keep your tickets properly for ease of claiming your prize if it is a winner. Your tickets should be kept in a clean dry place. You must NOT stain, iron, wash, fold, crumple or
expose the ticket to heat. |
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| Q: |
What should I do if my ticket is lost or stolen? |
| A: |
If your ticket is lost or stolen, especially if it is before the relevant draw, please make a police report immediately and submit the report to us. The police report should contain the
following information:
the draw date, betted numbers, betted amounts, and game type, and very important to state the date, time and place where the purchase was made.
Our rules and regulations clearly state that a prize is payable to the bearer of a valid winning ticket. Sports Toto Malaysia will only consider prize claims if the lost or stolen ticket (which is a winning ticket) is eventually found and produced for processing in accordance with our rules and regulations. No claims can be entertained without the presentation of the winning ticket. Therefore, we strongly advised customers to take good care of their tickets. |
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| Q: |
If my ticket is torn, can I still claim my prize? |
| A: |
Prizes will only be paid to bearer of valid winning tickets that are in good condition. As far as possible, Sports Toto Malaysia will attempt to process tickets which may be torn, mutilated, defaced or disfigured, provided that the essential information on the torn tickets is legible for further processing. |
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